Política de reembolso

Return and Refund Policy

We specialize in providing high-quality digital download sewing patterns. Our goal is to ensure your complete satisfaction with our products.

Digital Product Nature:

Please note that our products are digital downloads. Due to the nature of these products, they cannot be returned once they have been downloaded. This is because digital files can be copied or shared once accessed.

Refund Policy:

  1. Non-Returnable Products: Since our products are digital goods delivered via Internet download, we generally offer no refunds.
  2. Refund Exceptions: If you have not downloaded the purchased product, we can offer a refund or exchange within 14 days of purchase.

Customer Satisfaction:

We understand that issues can arise. If you're not satisfied with the pattern you've purchased, please contact us at katkow.help@gmail.com. We are committed to working with you to find a satisfactory resolution, which may include a discount or store credit for future purchases.

Process for Reporting Issues:

If you encounter any issues or are dissatisfied, please contact us within 7 days of your purchase. Provide details about the issue and your order information. We will review your case and respond to your concerns as quickly as possible.

Expectations for Refunds:

  • Refunds, when applicable, will be processed within 7 business days.
  • Refunds will be issued through the original method of payment.

For any queries regarding our return and refund policy, please contact us at katkow.help@gmail.com.